Optimum plans for existing customers
New Optimum customers get a 1-year price lock, or 3 years with SecureWiFi+. If you signed up earlier, here's how to get a lock of your own and what to do when your bill goes up.
Existing customers can lock their price by upgrading: Optimum offers current customers a 1 Gig upgrade with a 3-year price lock, or a 5-year lock if they also add Optimum Mobile. Without a lock, Optimum typically raises the bill by up to $15/mo a year until it reaches the standard rate.
New vs. existing customers
New customers currently get a 1-year price lock, or 3 years if they add SecureWiFi+ for $10/mo. Earlier plans often had a 12-month price with increases in years two and three. Former customers who left in poor standing aren't eligible for new-customer offers.
How existing customers can lock their price
- Upgrade to 1 Gig. Optimum offers current internet customers a 1 Gig upgrade with a 3-year price lock. Optimum says a typical upgrade adds about $15/mo to your current bill.
- Add Optimum Mobile. Upgrading to 1 Gig (or 5 Gig where available) and keeping an Optimum Mobile line extends the lock to 5 years.
- Bundles. Bundling internet with TV and mobile saves up to $10/mo more.
If your price just went up
Check your bill for the date your current rate started and whether it had a lock. Then call and ask to be moved to a current plan with a price lock. If Optimum offers a lower rate, ask how long it lasts and get the end date in writing. See how to negotiate a price increase.
Is an upgrade worth it?
If your bill is due to rise by $15/mo next year anyway, paying about $15/mo more now for 1 Gig with a 3-year lock costs roughly the same in year two and less in year three. If you don't need the speed and a competitor offers a lower locked price, switching may cost less. Compare options at your address with our address checker.
See our Optimum review.
- Optimum internet plan pages and upgrade offer terms, checked Oct 2026
- Optimum price-lock terms for new and existing customers
Prices and offers change often; confirm at your address before you order. How we research
Questions
Does Optimum give deals to existing customers?
Yes, mainly through upgrades. Current internet customers can upgrade to 1 Gig with a 3-year price lock, or 5 years with Optimum Mobile. Gift cards and sign-up codes are for new customers.
How much does Optimum go up after the price lock?
Typically by up to $15/mo each year until you reach Optimum's standard rate.
Can I get the 5-year price lock as an existing customer?
Yes, by upgrading to 1 Gig or 5 Gig and keeping an Optimum Mobile line.
How do I lower my Optimum bill?
Make sure AutoPay and paperless billing are on, ask to move to a current plan with a price lock, and compare the locked upgrade price with competitors at your address.