Xfinity customer service: phone number, chat and how to reach a person

Every way to contact Xfinity, which one to use for what, and how to get past the automated menus.

Xfinity contact options

How to reach a person faster

• Sign in to the Xfinity app or website first; many fixes, like restarting the gateway, are quicker there.
• When you call, have your account number or the phone number on the account ready.
• At the voice menu, say the reason briefly ("cancel service", "billing question") or ask for an agent.
• If the issue isn't fixed, ask for a ticket number and write it down with the date and the agent's name.
• For a price increase, say you're considering cancelling; that usually reaches the retention team. See how to negotiate a price increase.

Check for an outage first

Before calling about slow or no internet, sign in to the Xfinity app or xfinity.com/support. It shows outages at your address and can send text updates. If there's no outage, use our 2-minute test to see whether it's your connection or the app you're using.

Watch out for scam calls

• Xfinity won't ask you to pay with gift cards or a payment app.
• If someone calls claiming to be Xfinity, hang up and call 1-800-XFINITY yourself.
• Only pay through the Xfinity app, xfinity.com, an Xfinity store or the official number.

Common reasons to contact Xfinity

• Price went up: check whether you're on an older plan; current plans have a 5-year price guarantee. See Xfinity deals and plans.
• Unexpected fees: ask for an itemized explanation; see how to read your internet bill.
• Moving: use the Move option on xfinity.com to transfer service.
• Cancelling: call, then return equipment to a store or by mail to avoid unreturned-equipment charges.

Read our Xfinity review. Prepaid customers: see NOW Internet.

Questions