Verizon Fios deals for new vs. existing customers
Fios treats existing customers better than most providers. The price guarantee and the Mobile + Home discount are open to them; the gift cards and switching credit are for new customers.
Verizon's 3- and 5-year price guarantees apply to new and existing customers on an eligible plan, and the Mobile + Home discount works for anyone with Verizon mobile. New customers also get Amazon gift cards on some plans, setup waived with Mobile + Home, and up to $500 toward a cancellation fee from their old provider.
New vs. existing Verizon Fios customers
Checked Oct 11, 2026. Offers vary by address and change often.
What existing customers can do
- Move to a current plan. The price guarantee covers the base monthly rate on eligible current plans, for existing customers too. Older plans aren't covered.
- Add Mobile + Home. If you have or add a Verizon mobile plan, the discount comes off your Fios bill.
- Check your Auto Pay discount. Prices assume Auto Pay; Fios 300 is $10 more without it.
- Ask about a different speed. Prices run $30 to $100 a month across 300 Mbps to 5 Gig, so dropping a tier can save more than any promo.
What existing customers can't get
Gift cards and the cancellation-fee credit are for new accounts, and gift cards require keeping service in good standing for 65 days. The guarantee covers the base rate only, not discounts, perks or equipment. See our Verizon Fios review for current prices.
What to say when you call
Ask for the retention or loyalty team, not general support. Say what you pay now, what a competitor charges at your address, and ask two things: can you move to a current plan, and is there a discount to stay. Our guide to negotiating an internet price increase has the full script, and checking what else reaches your address gives you the competitor price.
Visible is Verizon's prepaid brand and runs on the same network. It doesn't qualify for the Fios mobile discount, so compare the totals.
Sources (3)
- Verizon Fios plan and price guarantee pages (verizon.com), checked Oct 2026: guarantee for new and existing customers on eligible plans
- Verizon Fios offer terms: gift cards, 65-day requirement, setup charge, cancellation-fee credit
- Verizon News, myPlan and myHome 3-year price lock announcement, 2026
Prices and offers change often; confirm at your address before you order. How we research
Questions
Does Verizon Fios give deals to existing customers?
Yes, more than most providers. Existing customers on an eligible current plan get the same 3- or 5-year price guarantee as new customers, and the Mobile + Home discount if they have Verizon mobile. Gift cards and switching credits are for new customers.
Does the Fios price guarantee apply to existing customers?
Verizon says it applies to new and existing home internet customers on an eligible plan, covering the base monthly rate only.
Can existing Fios customers get the Amazon gift card?
No. Gift cards are offered on some plans for new customers ordering online, who must keep service in good standing for 65 days.