How to cancel Verizon Fios or 5G Home internet
Verizon Fios and Verizon 5G Home cancel from your My Verizon account. Here's the route, what it costs, and the phone-plan discount you lose.
In My Verizon, go to Account settings and profile, select Disconnect, then type "disconnect" in the chat. You can also call 1-800-VERIZON (1-800-837-4966). Current Fios and 5G Home plans are month to month, so there is no cancellation fee. If your Verizon phone lines get a home internet discount, it ends too. Return the router or 5G gateway using the instructions Verizon sends.
What cancelling costs
How to cancel
- Set up your new service first. See what reaches your address.
- Sign in to My Verizon as the account owner.
- Go to Account settings and profile and select Disconnect. Type "disconnect" in the chat that opens, or call 1-800-837-4966.
- Pick an end date and get a confirmation number.
- Ask what happens to your phone bill if you have Verizon mobile lines.
5G Home: think before you cancel to re-add. Verizon limits 5G Home signups per tower, and customers report being unable to get service back after canceling because the local tower was full. If you're only changing plans, ask Verizon to switch you instead.
Return the equipment
Return the Fios router, any TV boxes, or the 5G Home gateway. Verizon tells you how when you cancel, usually a prepaid return kit or label. Keep the tracking number until your final bill shows no equipment charge.
Want to stay but pay less?
Ask the retention agent for the current new-customer price before you agree to cancel. See how to negotiate your internet bill, and which Fios deals existing customers can get.
Switching instead?
Compare T-Mobile 5G Home, Verizon 5G Home and the cheapest 5G home internet. They are no-contract and self-install, so you can test one before you cancel.
Questions
How do I cancel Verizon Fios?
In My Verizon: Account settings and profile, then Disconnect, then type "disconnect" in the chat. Or call 1-800-VERIZON (1-800-837-4966).
Does Verizon charge a cancellation fee?
Not on current Fios and 5G Home plans, which are month to month. Older agreements and some bundles can have an early termination fee.
What happens to my Verizon phone discount?
If your phone lines get a discount for having Verizon home internet, it ends when you cancel home internet.
Do I have to return Verizon equipment?
Yes, if it is leased: the router, TV boxes or 5G Home gateway. Use the return kit or label Verizon sends and keep the tracking number.
- Verizon support pages on disconnecting Fios and 5G Home, checked Oct 2026
Phone numbers and policies change; the number on your bill is always current. How we research
Jean founded ShopHighSpeed after trying to find one straight answer about business internet in his own town. He has been a Comcast and Verizon Fios customer, and ranks providers on what they actually deliver, not on what they advertise.
