Is my internet down? Outage checks for every major provider
Every provider posts outages in a different place. Find yours below, plus the quick checks that tell you whether the problem is the provider or your own equipment.
Check your provider's app or account first; that's where it confirms outages at your address. If nothing is posted, look for a spike on an outage tracker like Downdetector, then plug a computer into the modem with a cable. If the wired computer works, the problem is your Wi-Fi, not the provider. Find your provider's outage guide in the table below.
Links go to our step-by-step outage guide for each provider, with support numbers and fixes.
Find your provider
| Provider | Where it confirms outages | Our guide |
|---|---|---|
| Xfinity | Xfinity app or Status Center at xfinity.com | Is Xfinity down? |
| Spectrum | My Spectrum app or spectrum.net | Is Spectrum down? |
| AT&T | myAT&T app or att.com outage check | Is AT&T down? |
| Verizon | My Verizon app | Is Verizon down? |
| T-Mobile | T-Mobile app | Is T-Mobile down? |
| Cox | Cox app or cox.com outage check | Is Cox down? |
| Optimum | Optimum app or optimum.net | Is Optimum down? |
| Frontier | MyFrontier app | Is Frontier down? |
| CenturyLink | My CenturyLink app or the Troubleshooter | Is CenturyLink down? |
| Armstrong | My Account at armstrongonewire.com | Is Armstrong down? |
| Starlink | Starlink app | Is Starlink down? |
Outage trackers such as Downdetector show user reports by area, sometimes before a provider confirms a problem.
Is it the provider or your home network?
- Try more than one device. If only one phone or laptop is offline, restart that device.
- Look at the modem lights. A red, orange or unlit internet light usually means the signal coming into your home is down.
- Plug a computer into the modem. If it works by cable but not on Wi-Fi, the problem is your router or Wi-Fi.
- Restart the modem and router. Unplug both for a minute, plug in the modem first, and give it five minutes.
- Run a speed test. Our speed test shows whether you have no connection or just a slow one.
Our guide to telling your internet from the service walks through each step.
When a website or app is down, not your internet
If most sites load but one app or website won't, the problem is usually that service, not your provider. Outages at large networks and cloud companies can also take down many sites for a few minutes at once, even for people on different providers. Check the service's own status page or an outage tracker.
During storms and power outages
Cable, fiber and fixed wireless all need power at your home, and often in the neighborhood. A small battery backup for the modem and router keeps you online through short outages, and a phone hotspot can cover longer ones. See staying online during power outages and hurricanes.
Getting a credit
Most providers credit outages only if you ask. Report the outage, get a ticket number, and once service is back, ask for a prorated credit for the time you were down. AT&T and some others post automatic credits for longer outages; our provider guides cover each policy.
If outages keep happening
Keep a note of dates and times; a pattern helps when you ask for a technician or a credit. A second connection, such as 5G home internet or a phone plan with hotspot data, keeps you working when the main line drops; see backup internet options. To compare providers at your address, use our address check.
Questions
How do I know if my internet is down in my area?
Check your provider's app or account, which shows confirmed outages at your address, and an outage tracker like Downdetector for reports from your area.
Why does my internet keep going out?
Common causes are outages in your area, an old or overheating modem, loose cables, and Wi-Fi coverage gaps. Test with a wired device to narrow it down.
Is it my router or my internet provider?
If a computer plugged into the modem works but Wi-Fi doesn't, it's your router or Wi-Fi. If nothing works even by cable, it's usually the provider or the modem.
Can I get money back for an internet outage?
Usually, if you ask. Report the outage, keep the ticket number, and request a prorated credit once service returns.
- Provider outage and support pages: Xfinity, Spectrum, AT&T, Verizon, T-Mobile, Cox, Optimum, Frontier, CenturyLink, Armstrong, Starlink (checked Oct 2026)
- ShopHighSpeed provider outage guides (linked above)
Prices and offers change often; confirm at your address before you order. How we research
Jean founded ShopHighSpeed after trying to find one straight answer about business internet in his own town. He has been a Comcast and Verizon Fios customer, and ranks providers on what they actually deliver, not on what they advertise.