How to cancel AT&T Internet
Cancelling AT&T Fiber or AT&T Internet Air takes one phone call. AT&T stores can't cancel it or take the equipment back, so here's where to go.
Call 800-288-2020 and say "cancel service". AT&T Fiber and Internet Air have no annual contract, so there is no cancellation fee. Service runs to the end of your bill period. Return the gateway within 21 days at The UPS Store or FedEx Office with your 9-digit account number, and keep the receipt.
What cancelling costs
How to cancel
- Set up your new service first. See what reaches your address.
- Call 800-288-2020 and say "cancel service". Have your account number, PIN and service address ready. Only the account holder can cancel.
- Decide on the retention offer. AT&T raised some older Fiber and Internet Air plans by $5/mo in 2026; if that's why you're leaving, ask what price they can offer.
- Get a confirmation number, the end date and return instructions.
Return the equipment
AT&T stores don't accept internet equipment. Take the gateway and power cord, unboxed, to The UPS Store or FedEx Office with your 9-digit account number; they pack and ship it at no charge. Make sure the clerk scans each device, and keep the receipt. Return it within 21 days of your disconnect date to avoid a non-return fee.
Want to stay but pay less?
See how to reach AT&T customer service and how to negotiate your internet bill.
Switching instead?
Compare T-Mobile 5G Home, Verizon 5G Home and the cheapest 5G home internet. If you have AT&T Fiber today, a cable or other fiber provider is usually the closest match on speed.
Questions
What number do I call to cancel AT&T Internet?
800-288-2020. The same number cancels AT&T Fiber, Internet Air and DSL.
Can I cancel AT&T Internet in a store?
No. AT&T stores don't process home internet cancellations or equipment returns. Call 800-288-2020.
Does AT&T charge a cancellation fee?
Not on AT&T Fiber or Internet Air, which have no annual contract. Some older DSL, U-verse and bundle agreements can have an early termination fee.
Where do I return AT&T equipment?
At The UPS Store or FedEx Office, within 21 days of disconnecting. Bring your 9-digit account number and keep the receipt.
Does AT&T prorate the last bill?
No. Service stays active, and is billed, through the end of the current bill period.
- AT&T cancel and equipment return pages, checked Oct 2026
- AT&T residential service agreement, checked Oct 2026
Phone numbers and policies change; the number on your bill is always current. How we research
Jean founded ShopHighSpeed after trying to find one straight answer about business internet in his own town. He has been a Comcast and Verizon Fios customer, and ranks providers on what they actually deliver, not on what they advertise.
